Returns

Refund Policy

Returns: We offer a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it — unused, undamaged, in original packaging — and you need the receipt or proof of purchase. To start a return contact akoecomteam@gmail.com. Once approved we send a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Damages and Issues: Inspect your order on reception and contact us immediately if the item is defective, damaged, or wrong, so we can evaluate and make it right.

Exchanges: The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds: We notify you once we have received and inspected your return and whether the refund was approved. If approved, you are automatically refunded to your original payment method within 10 business days (banks/card companies may take time to post it). If more than 15 business days have passed since we approved your return, contact akoecomteam@gmail.com.